1. Purpose of the Code

The purpose of this Code of Ethics is to govern the business practices of Haddley & Cooper in order to ensure:

• a transparent and loyal relationship with our customers, suppliers and partners,
  
  
• impeccable professional conduct,
  
  
• compliance with applicable regulations,
  
  
• exemplary business ethics at every stage of our activity.
  
  

This Code applies to all employees, partners and subcontractors representing our company.

2. Fundamental Ethical Principles

2.1. Integrity and honesty

We are committed to:

• to provide accurate, verifiable and non-misleading information,
  
  
• never conceal essential information about our products, our business terms, or our commitments.
  
  
• reject any abusive, deceitful or fraudulent practice.
  
  

2.2. Commercial Transparency

Haddley & Cooper assures:

• complete transparency regarding prices, product features and delivery conditions,
  
  
• Clear communication of deadlines, logistical constraints, and everyone's responsibilities;
  
  
• the availability of a reliable contact person for all contractual exchanges.
  
  

3. Compliance with laws and regulations

We strictly adhere to:

• French and European regulations applicable to hygiene and cleaning products,
  
  
• safety, labeling and compliance standards,
  
  
• the law relating to consumer protection,
  
  
• the rules of fair and undistorted competition.
  
  

4. Combating corruption and undue advantages

We apply a zero-tolerance policy regarding:

• bribes, excessive gifts, hidden commissions,
  
  
• undeclared exchanges of benefits,
  
  
• Attempts at unlawful influence in a commercial context.
  
  

All employees must refuse and report any suspicious solicitations.

5. Confidentiality and data protection

In compliance with the GDPR, we commit to:

• to protect customer, supplier and partner data,
  
  
• to ensure the confidentiality of sensitive information,
  
  
• use the data solely for contractual purposes,
  
  
• Never share information without prior agreement.
  
  

6. Respect for customers and quality of service

We guarantee:

• Fair and respectful treatment for all our customers
  
  
• quick and professional responses to all requests,
  
  
• The systematic consideration of complaints to improve our services,
  
  
• reliable satisfaction monitoring to evaluate and optimize our services.
  
  

7. Responsible Supplier Relations

Haddley & Cooper selects its suppliers according to the following criteria:

• of quality,
  
  
• regulatory compliance
  
  
• professional ethics,
  
  
• and, as far as possible, according to their environmental commitment (ISO 14001, ECOVADIS…).
  
  

We favour partners who share our values ​​and respect this Code.

8. Fair competition

We are committed to:

• not to denigrate our competitors,
  
  
• do not spread false information about other companies,
  
  
• to offer our services based on the true value of our products and services,
  
  
• to respect the rules of fair trade and free competition.
  
  

9. Subcontractors and logistics partners

We ask our subcontractors, particularly logistics providers, to comply with:

• safety and compliance standards,
  
  
• meeting deadlines
  
  
• good environmental practices,
  
  
• contractual obligations related to confidentiality and business ethics.
  
  

10. Personal commitment from each employee

Every Haddley & Cooper employee commits to:

• to adopt a professional and exemplary attitude,
  
  
• report any situation contrary to the Code.
  
  
• to contribute to a transparent, responsible and sustainable corporate culture.
  
  

11. Code Update

This Code can be updated to include:

• the evolution of regulations,
  
  
• environmental progress,
  
  
• the expectations of customers and partners
  
  
• the company's social commitments.