1. Management Vision & Commitment

The company is committed to integrating social responsibility into the heart of its strategy, in accordance with the seven core subjects of ISO 26000.
Our goal is to create sustainable value for our customers, partners, employees and society, while reducing our environmental impact.

2. Governance & Ethics

Goals

• To ensure transparent and ethical governance.
  
  
• To act in accordance with the law, with integrity and loyalty.
  
  

Actions

• Implementation of internal anti-corruption and anti-fraud procedures.
  
  
• Strict protection of personal data (GDPR).
  
  
• Annual audit of internal practices and continuous improvement.
  
  

3. Human Rights

Goals

• Ensuring respect for fundamental rights throughout the entire value chain.

Actions

• Refusal of any supplier involved in forced labor or child labor.
  
  
• Safe and respectful working conditions for partners and subcontractors.
  
  
• Zero tolerance policy towards all forms of discrimination.
  
  

4. Employment Relations & Conditions

Goals

• Promoting employee well-being, inclusion and development.

Actions

• Continuing education, skills development and professional support.
  
  
• Improving the quality of working life (QWL).
  
  
• Implementation of a charter of respect and internal fairness.
  
  

5. Environment

Goals

• Reduce the carbon footprint.
  
  
• Optimize resources and limit waste.
  
  

Actions

• Optimizing transport, limiting packaging and using recyclable materials.
  
  
• Reducing energy consumption in offices and digital infrastructure.
  
  
• Responsible waste management and systematic sorting.
  
  
• Favor suppliers using sustainable and environmentally friendly processes.
  
  

6. Fair Practices

Goals

• To ensure responsible and fair business relationships.
  
  

Actions

• Transparency on prices, products and commitments.
  
  
• Responsible purchasing policy with selection of suppliers respecting social and environmental standards.
  
  
• Absence of deceptive practices in communication or marketing.

7. Consumer-related issues

Goals

• Protecting the consumer and ensuring lasting satisfaction.
  
  

Actions

• Clear, honest and complete information about products or services.
  
  
• Responsible, accessible and responsive customer service.
  
  
• Simple, transparent and fair return and claims policy.
  
  
• Product safety is ensured through regular checks.
  
  

8. Communities & Local Development

Goals

• To contribute positively to the territory and local communities.
  
  

Actions

• Collaboration with local partners and regional suppliers when possible.
  
  
• Participation in solidarity, social or environmental actions.
  
  
• Support for educational or civic initiatives.

9. Monitoring Indicators & Continuous Improvement

Possible KPIs

• Packaging recycling rate
  
  
• Annual carbon footprint
  
  
• Number of internal training courses attended
  
  
• Customer satisfaction rate
  
  
• Percentage of certified/verified suppliers
  
  
• Solidarity actions carried out per year
  
  

Improvement process

• Annual review of CSR policy
  
  
• Adjusting objectives based on results
  
  
• Transparent communication with stakeholders
  
  

10. Communication & Transparency

The company commits to:

• publish an annual CSR report,
  
  
• communicate the progress made.
  
  
• Inform customers and partners in a transparent manner.